Technical Project Lead
Posted on Nov 5, 2020 by 1901 Group
Who We Need:
A leader with a diverse management background and experiences leading projects and programs of varying complexity and scope.
A positive-minded professional with strong team management skills and the ability to build, align, motivate, and lead teams towards customer and corporate objectives.
A strong communicator with the ability to deliver effective and persuasive communications orally and in writing to subordinates, peers, customers, and senior executives of customer and corporate leadership teams.
A technical manager with substantial knowledge of process frameworks including Project Management, ITIL and Agile methodologies, as well as demonstrated practical implementation experience and strong business analysis skills.
A collaborator with experience delivering positive customer experiences while balancing competing priorities to achieve successful outcomes.
What You'll Spend Most of Your Time Doing
Learning the 1901 Group environment and associated processes and procedures.
Learning the customer environment(s) including contract language, mission, locations, and operating paradigms.
Determining the extent of authorities and autonomy in your role.
Begin assuming responsibiliites for customer deliverables, team oversight, prioritization conversations and status gathering and reporting.
Immersing yourself into the corporate culture and becoming astute at operating and performing work activities in accordance with corporate expectations.
Immersing yourself into the relevant customer environments and establishing yourself as a key partner to customers and a liaison into the corporation.
Assuming full responsibility for all deliverables, communications, and team members.
At the end of your first year with 1901
Optimizing delivery of services to your customer(s) while balancing competing priorities.
Driving program expansion through organic growth.
Engaging in additional program and customer opportunities.
As a Technical Project Lead, you will:
Lead all phases of one or more projects within customer contracts from inception through completion.
Ensure compliance with all program requirements including Performance Work Statements (PWS) and corporate-required processes and procedures.
Ensure project deliverables are delivered on time and with high quality.
Successfully manage project requirements, budget, schedule, perfomance and customer acceptance.
Support customer needs serving as the primary technical POC for all technical aspects of the project.
Ensure quality of work products including program performance against Service Level Agreements (SLAs).
Establish high level milestones for projects and monitor adherence to plans and schedules.
Manage program problems through identification of solutions via approaches such as allocation of resources, new technology insertion or evolving customer specifications.
Participate in negotiation of contract terms and contract changes as required.
Serve as primary customer contact for technical activities, leading project technical review sessions with customer to discuss requirements, cost, solution, schedule, and business and technical outcomes.
Assist in the development of new business through program execution success and/or expansion of service capabilities and product lines with the customers.
Ensure compliance with corporate processes for CMM and ITIL as appropriate including managing document libraries with appropriate project schedules, deliverables, status reports, and project documentation.
Coordinate efforts between the Business Progam Manager, Project Manager, technical personnel from 1901 Group and customer personnel with focus on delivering solutions to meet customer needs on-time and within schedule and scope.
Develop and deliver reports as required to team, corporate, and customer personnel at various levels within each organization.
Continuously improve processes, quality and efficiency by analyzing metrics and performance indicators such as tickets, processes and workflow, and identifying improvements.
Support the corporate service delivery model including efforts to continuously increase service delivery via the Enterprise IT Operations Center (EITOC).
Travel to various work locations as required including corporate headquarters in Reston, VA and Blacksburg, VA, as well as one or more customer locations.
A collaborative leader with team leadership and management experience - coaching, mentoring and managing performance of team members?
A highly experienced project manager with the ability to work on many tasks in parallel?
Knowledgeable of IT Service Management tools and their practical application?
Willing to work flexible hours based on business needs?
Proficient in the use of management tools suites including MS Office as well as project planning and visualization tools such as MS Project and MS Visio?
An IT professional with experience working in a Federal contract environment delivering IT services to Federal customers?
A leader with experience managing complex IT programs encompassing service desk, IT operations, and security functional areas?
A degreed professional with a BS or MS and 7 or more years of experience?
A service-oriented leader with applied experience in IT Service Management (ITSM) including the ServiceNow or similar ITSM platforms?
An experienced Cloud Architect or systems engineer with a broad technical backgound/understanding who can develop high level solutions to meet customer needs and coordinate a diverse group of technical assets to deliver the technical solution required?
A US Citizen who can obtain a public trust clearance?
Successful Traits in this Role include:
Strong communication and collaboration skills
Ability to manage multiple high-priority tasks in parallel
Strong leadership ability
Minimum Essential Functions:
Balance customer requirements and team abilities in a dynamic, fast-paced environment
Engage with customer and corporate leadership frequently.
Respond quickly and efficiently to support customer and corporate requirements.
Make decisions that effectively balance the success of programs and corporate performance.
Report to Business Program Manager and coordinate with Project Managers as a member of the program area management team .
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