Itil Knowledge Manager/itil Expert
Posted on Nov 5, 2020 by SAIC
The ITIL Knowledge Manager will be responsible and accountable for the successful planning, implementation and continuous improvement of the ITIL process and approach. The ITIL Knowledge Manager will ensure that the ITIL process generates the desired oCompanyomes in such a way that it serves in the best interest of the program and its stakeholders including identification and implementation of corrective actions. The ITIL Knowledge Manager is responsible for the smooth and efficient running of the ITIL process in day to day operations as well as continually improving the implementation of ITIL practices with the goal of exceeding performance objectives and reducing costs and schedule. The ITIL Knowledge Manager is responsible for ensuring the service delivery teams understand and follow the ITIL processes as applicable to successfully meet the technical requirements in accordance with performance objectives
Contract activities include support of IT transformational activities for a large US Government customer. Performance locations include multiple CONUS and OCONUS sites. The primary contract objectives are to provide world-class
Information Management and Information Technology (IM/IT) services that are secure, available, reliable, and deliver responsive, dependable customer support.
Overall technical support activities under the contract include IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, emergency response, IT transformation and surge/special projects. Application of ITIL best practices is critical to successful delivery of shared IT services that enhance end-user experience.
Successful delivery of these IT services includes the following high-level objectives
Continual Organizationernization of the Customer's portfolio of IT systems
Delivery of enterprise-wide and scalable IT solutions
Manage and support geographically dispersed worRecruiter
Balance technical and strategic support activities to fulfill USACE missions
Effective cost management and full accountability and apportionment
Maintain secure operational environment
Effective application of service cost and service management practices to achieve full cost transparency.
BA/BS degree from an accredited institution in Information Technology or related field, plus nine (9) years or more experience to include
Minimum 9 years of experience with analysis, planning and implementing ITIL best practices and process initiatives for a large, worldwide organization
Nine years of experience in supporting the successful transition of IT service delivery to an ITIL/ITSM framework for a large, worldwide organization
Knowledge of IT operations including NOC, Service Desk, Data Center, SOC, and End User
Excellent communicator with proven ability to clearly convey complex ideas and data in written, presentation and spoken formats to a variety of audiences including executive management
ITIL Expert Level Certification
Active Secret Clearance (minimum)