Director of Operations
Posted on Nov 5, 2020 by Blueprint Title
We are a team of driven individuals with a passion for disrupting title insurance and modernizing the closing experience for enterprise. We are looking for high performers to share our mission and join in our growth. As a member of the Blueprint Title team, you will help us lead the charge in proving that the real estate closing industry is ready for novel technology, lower pricing, and better service. Enterprise aren't consumers, loans aren't mortgages, and there's an untapped opportunity to create a better process for the new model of real estate.
As a Director of Operations, you will:
Serve as the leader of the Business Optimization & Transformation Services vertical on the operations team. You will be responsible for developing, managing, and maintaining the operational excellence maturity roadmap along with helping drive a culture of continuous improvement.
What you may work on:
Managing metrics for the operations team and report on metrics daily/weekly/monthly through dashboards
Developing and managing operational process documentation
Recognizing process improvement opportunities and develops projects and programs to implement improvements
What we are looking for in you:
8+ years of operations and business management and leadership experience leading tech-enabled environments
You believe you have what it takes to create the Closing Service of the future.
The ability to drive a culture of continuous improvement through implementation of process excellence and advanced analytics principles in a fast-paced, growing company.
Experience documenting processes, including value stream mapping and measurement. Experience managing and maintaining process documentation.
Experience deploying six sigma, lean, change management principles to teams and organizations.
Experience launching products/services into new markets.
You love to win, and have a passion for streamlining processes and helping teams work smarter.
Ability to manage a project portfolio, including leading program/project management efforts.
Experience working with technology teams to build operational tools and systems.
Experience and success with managing and engaging remote employees.
Experience negotiating with internal and external business partners.
An analytical data-driven approach to tackling business challenges in an effort to eliminate waste, remove roadblocks and reduce process variation.
A strong alignment with Blueprint's core values (Empathy, Ownership, Growth, Collaboration) and a desire to uphold them.
Strong leadership, motivational, and communication skills.
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