This Job Vacancy has Expired!

Technical Account Manager

Posted on Nov 5, 2020 by Fortinet

Plano, TX 75023
Sales
Immediate Start
Annual Salary
Full-Time

As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

Job Responsibilities

Collection, analysis and change recommendations of configuration information

Collection and analysis of customer network information

Collection and analysis of packet trace information

Recommend actions based on analysis

Customer education (gaps in networking, product knowledge etc

Installation and configuration assistance

Reproduction of customer environments on lab equipment

Follow up technical cases and manage the right expectation until the closure of the cases

Conduct weekly status conference calls with customers to report status of open issues and projects.

Conduct quarterly site visits for your managed accounts.

Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America)

Develop best practice deployment and troubleshooting methodology documentation.

Analysis of support request, completion of requests for information and documentation

Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results

Job Skills Required

Minimum of five years relevant professional experience preferably in the network industry

Strong network security and routing experiences

Scripting and Windows server app experience

Exceptional customer service orientation and strong communications skills

Proficient with MS Word, PowerPoint, and Excel

Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications

Willing to travel

Educational Requirements

Bachelors degree and/or relevant experience

Reference: 995140705

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