Senior Professional Services Engineer (Integration)
Posted on Nov 5, 2020 by Plex Systems
In support of our ongoing growth, we are looking for a Senior Professional Services Engineer to join our Technical Services team. As a Senior Professional Services Engineer, you will have a front-line role in helping Plex deliver product, service, and value to Plex customers. Your role is hands-on, and you must wear many hats. You are expected to help scope the work required to support onboarding and new use cases, to write connectors to 3rd party products, and to establish data flows between Plex and its customers. You will work in the Professional Services team alongside Plex technical services engineers, delivery consultants, solution architects, devops, product engineers, support services, sales teams, customer success teams, and more.
Preferred location is Troy, MI but highly qualified remote candidates will also be considered. Potential of up to 10% travel in future as needed.
WHAT'S YOUR IMPACT?
Gather requirements from customers via Salesforce cases and customer meeting discussions
Provide scoping and estimates of professional services work to pre-sales teams through Salesforce opportunities and Workday projects
Primary configuration and coding responsibility for deployment and onboarding of Plex customers for a Middleware implementation
Work with internal teams to guide, configure, test, and troubleshoot integrations and deployments using Dell Boomi, QTest, Jira, Confluence, and Salesforce
Test and validate software configuration in the Middleware both internally and with client
Develop technical articles and documentation, and assist in growing both our internal and public facing knowledge base
Serve as internal technical point-of-contact for diagnosing data & operational issues with existing Middleware solutions
IS IT IN YOU?
5+ years of professional services experience (or 3+ with a computer science or related bachelor's degree)
3+ years of system integration programming/design experience
3+ years of database design/data modeling experience
3+ years consulting experience implementing an ERP/MES system
Familiar in Middleware development such as Dell Boomi, Mulesoft, Oracle Integration Cloud (OIC), Informatica, or equivalent middleware
Familiar in API development, communication through web services, or use of Postman
Effective communication (written and verbal) and presentation skills
Ability to guide Customers to the best solution
Ability to drive a Middleware integration project from concept to release
Nice to have:
Database design, data modeling and fine tuning experience
Experience using Jira, Confluence, and Workday products
Familiar with Salesforce Sales and Service product
SQL experience or Web framework experience such as ASP.NET, ASP, node.js
Ability to handle technical leadership tasks (solution design, estimating) and adapt to various work settings in an advisory role