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Chief Technology Officer

Posted on Nov 5, 2020 by Gables Search Group

Charlotte, NC 28201
IT
Immediate Start
$205k - $210k Annual
Full-Time

Our Clients Solution

The solution is comprised of data-rich interfaces supported by sophisticated functionality that helps their clients drive higher sales. Because today's buyer does most of his or her research online, the inbound phone call has become increasingly important for businesses. Callers are typically high-value sales prospects, far along in their purchasing journey, and so answering these calls properly is paramount to a business's success. Companies who leverage this unique platform gain substantial insights into phone calls, both those that convert into sales and as important, those that are mishandled, but can be recovered. Our client serves over 3,300 locations and partners with twenty global manufacturers.

Position Summary

The Chief Technology Officer will be the most senior technology leader at the Company, reporting to the CEO and serving on the executive leadership team. The CTO will manage all aspects of Software-as-a-Service (SaaS) application software development using an Agile methodology, including technology strategy, product delivery, team development, and management of the software development life cycle. The CTO is also responsible for scaling and managing the technical infrastructure and operations in support of a growing base of customers and applications. The CTO role is critical to accelerating product innovation and scaling operations as part of continued market leadership.

Essential Functions

  • Serve as a member of the leadership team and provide expert counsel and guidance on technology matters, including the vision for the future
  • Partner with product management to define and implement a product roadmap and set the priority of new products and features
  • Drive a robust software development life cycle and process that includes requirements definition, resource and schedule estimation, sprint execution, and launch plans
  • Evolve the technical architecture to utilize new SaaS, mobile, and other technologies in areas like digital telephony integration, data analytics, and machine learning
  • Recruit, train, and manage a technology team that consists on-site, remote, and 3rd party (near shore and/or off shore) resources
  • Build a solid core of technical skills and expand the Company's intellectual property
  • Maintain strong technical relationships with the Company's strategic partners
  • Lead a culture of continuous improvement and innovation; maintain knowledge of current and emerging technologies and advise the Board of Directors on their impact on the business
  • Establish leading DevOps best practices, ensuring the availability and security of the Company's services

Professional Qualifications

The successful candidate will possess the following qualifications:

  • Well-respected technology leader with 15+ years of progressive engineering management experience with high growth software companies
  • Ability to enable new business models and modernize Legacy applications through the use of modernized technology stacks
  • Strong operational and management skills with a track record of on-time delivery and consistently meeting project deadlines
  • Experience working cross functionally with Product, Sales, and Customer Success organizations
  • Coding experience with sufficient programming knowledge to contribute as needed and establish credibility with other developers
  • Innovative, passionate people leader able to assess, recruit, develop talent and manage high performance teams
  • Experience leading diverse teams (Development, DevOps, QA, DBA), including the use of 3rd party resources
  • Knowledgeable in scalable, multi-tenant SaaS application design principles and relational database architectures
  • Experience managing Azure or similar cloud environments
  • Well-versed in Agile software development methodologies, including a strong partnership with product management
  • Effective at internal and external relationship building, with good communication skills
  • Strong business acumen; able to quickly grasp key business drivers in the industry and recommend how the Company should respond
  • Experience establishing and managing to a financial budget, including making trade-offs in prioritizing projects

Reference: 995141701

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