Assistant Patient Services Manager (APSM) - MSICU

Posted on Feb 20, 2021 by Yale New Haven Health System

Greenwich, CT 06831
Health Care
Immediate Start
Annual Salary

Job Description


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

The Clinical Coordinator practicing within the Patient and Family Centered Care Model will assess, plan, implement and evaluate care for patients, coordinate ancillary staff and collaborate with the interdisciplinary health care team.



  • 1. Nursing Practice/Nursing Process
    • 1.1 Delivers and coordinates safe, competent, and effective patient focused care demonstrating knowledge and clinical expertise within their practicing specialty area.
  • 2. Professional Integration
    • 2.1 Serves as a positive professional role model demonstrating accountability and responsibility through professional behavior.
  • 3. Leadership
    • 3.1 Manages day-to-day unit decisions through effective communication, time management and prioritization skills.
  • 4. Communication/Collaboration
    • 4.1 Demonstrates a commitment to honor and respect the dignity of each person within their department/unit.
  • 5. Quality/Performance Managment
    • 5.1 Integrates knowledge of legislation and evidence based research into nursing practice appropriately.
  • 6. Assists the Nurse Managers in the operational activities of the nursing care unit.
    • 6.1 Assists in planning for the system of care to be utilized on the unit in delivering patient care and meeting the nursing standards.
  • 7. Assists the Nurse Manager in the development of the nursing staff on the unit.
    • 7.1 Identifies knowledge or practice deficits among the staff through direct observation. Works with Nurse Manager and the Education Department to provide unit based educational programs to meet these needs.
  • 8. Teamwork
    • 8.1 Embraces shared goals versus narrower interests: actively cooperative vs. competitive or non-committal.
  • 9. Knowledgeable/Accountable/Fiscally Responsible
    • 9.1 Continually seeks ways to sustain and improve one-s skills.
  • 10. Flexible/Open-Minded
    • 10.1 Listens with an open mind to other-s opinion in the spirit of finding and following the best ideas
  • 11. Treats the people we serve as guests
    • 11.1 Welcomes patient, visitors and staff in a warm, friendly manner; is courteous; makes eye contact and smiles; introduces self by name and, when appropriate, by position; addresses people by name whenever possible.
  • 12. Listens to patients, visitors and staff and acts promptly to address concerns.
    • 12.1 Uses active listening techniques to understand other-s needs and acts decisively to resolve problems.
  • 13. Respects the privacy and confidentiality of patients, visitors and staff
    • 13.1 Treats all patient related discussions with discretion; eliminates gossip; does not discuss patient or hospital business in elevators or other public areas.
  • 14. Presents a professional image
    • 14.1 Wears name-badge in a highly visible location; adheres to department dress code; makes sure that appearance is appropriate for professional role.
  • 15. Answers the telephone professionally
    • 15.1 Answers the phone promptly following department guidelines; introduces self and department, and as appropriate, offers assistance. Uses a please tone of voice.
  • 16. Maintains a clean and safe environment
    • 16.1 Keeps work area safe and clean; keeps hallways clear.
  • 17. Anticipates what services and information people need and takes action to provide it.
    • 17.1 Watches for clues that patients or visitors require assistance. Asks, May I help you?Escorts them to their destination, if necessary. Encourages people to ask questions.
  • 18. Demonstrates knowlege of the principles of growth and developement over the life span, assess data reflective of the patient's status, and interprets the appropriate information to provide the age appropriate care to patients.



BSN or actively matriculating for a BSN or Bachelor Degree with Nursing certification.


5 years of experience preferred


Registered Nurse; Basic Life Support (BLS)


Supervises work. Is a team leader. Oversees documentation and Performance Improvement Initiatives. Assists Nurse Manager with staffing, budgeting compliance and providing for staff educational needs. Demonstrates service excellence and is a role model for staff.


Standing, walking, frequently pushing, pulling, bending, reaching, stooping, squatting and working in awkward positions. Able to help lift objects and patients ranging from five (5) to three hundred (300) pounds. Moderate stress from coordinating and supervising unit staff. May be exposed to infectious diseases/blood/body fluids. Will be exposed to physical, mental and emotional illness as well as end of life conditions and death. Moderate stress and risk of injury from patient care.

Additional Information


Reference: 1103360530

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