Org Change Project Analyst
Posted on Feb 20, 2021 by PNC Financial Services Group
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Org Change Project Analyst within PNC's Mortgage Operations organization, you will be based in Miamisburg, OH.
- Identifies needs for planning, execution and control of organizational change projects. Recommends resource allocation and services to clients based on identified engagement deliverables, schedule, cost, quality commitments and strategic priorities.
- Manages process for receiving, assessing, interpreting change and applying a consistent model to prioritize, rank and assign work to the appropriate work queues based on complexity, skills and type of work. Makes effective recommendations to managers and senior leadership based on projects received.
- Helps determine client's organizational change issues and required deliverables. Defines resource needs, allocations and priority. Ensures availability of resources.
- Develops organizational work/resource/quality plans, schedules and budgets.
- Participates in preparing service level agreements. Helps manage client's organizational change expectations, satisfaction and adherence to agreements.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Accuracy and Attention to Detail - Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy.
Analytical Thinking - Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.
Business Analytics - Knowledge of technologies, techniques and practices for the evaluation of business performance data; ability to analyze business performance using advanced statistical methods to justify and drive future business planning decisions.
Consulting - Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply this knowledge appropriately to diverse situations.
Effective Communications - Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Managing Multiple Priorities - Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Organizational Change Management - Knowledge of and ability to align the organization's people and culture with changes in business strategy, organizational structure, technology and business processes.
Organizational Savvy and Politics - Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.
Problem Solving - Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Project Management - Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.
Roles at this level typically require a university / college degree with
Disability Accommodations Statement:
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Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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