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Clinical Integration Nurse Case Manager-Spanish or Khmer preferred - E

Posted on Feb 20, 2021 by Fallon Community Health Plan

Lowell, MA 01852
Health Care
Immediate Start
Annual Salary
Full-Time


Clinical Integration Nurse Case Manager-Spanish or Khmer preferred - Essex & Middlesex Counties

US-MA-Lowell

Job ID: 6195
Type: Full Time
# of Openings: 1
Category: Nursing
Recruiting Location - Lowell

Overview

About Fallon Health
Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation's top health plans, and is accredited by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit fallonhealth.org.
About NaviCare :
Fallon Health is a leader in providing senior care solutions such as NaviCare, a Medicare Advantage Special Needs Plan and Senior Care Options program. Navicare integrates care for adults age 65 and older who are dually eligible for both Medicare and MassHealth Standard. A personalized primary care team manages and coordinates the NaviCare member's health care by working with each member, the member's family and health care providers to ensure the best possible outcomes.

Brief Summary of Purpose:
The Nurse Case Manager (NCM) is an integral part on an interdisciplinary team focused on care coordination, care management and improving access to and quality of care for Fallon members. NCM seeks to establish telephonic and/or face to face relationships with the member/caregiver(s) to better ensure ongoing service provision and care coordination, consistent with the member specific care plan developed by the NCM and Care Team. Responsibilities may include conducting in home face to face visits for member identified as needing face to face visit interaction and assessments with the goal to coordinate and facilitate services to meet member needs according to benefit structures and available community resources. The NCM may conduct assessments and may determine the number of hours' members require for MassHealth programs such as the personal care attendant program, adult foster care, group adult foster care, and other programs per product benefits and guidelines. The NCM may utilize an ACD line to support department and incoming/outgoing calls with the goal of first call resolution with each interaction.

Responsibilities

Note: Job Responsibilities may vary depending upon the member's Fallon Health Product

Member Assessment, Education, and Advocacy

  • Telephonically assesses and case manages a member panel

  • May conduct in home face to face visits for onboarding new enrollees and reassessing members, utilizing a variety of interviewing techniques, including motivational interviewing, and employs culturally sensitive strategies to assess a Member's clinical/functional status to identify ongoing special conditions and develops and implements an individualized, coordinated care plan, in collaboration with the member, the Clinical Integration team, and Primary Care Providers, Specialist and other community partners, to ensure a cost effective quality outcome

  • Performs medication reconciliations

  • Performs Care Transitions Assessments - per Program and product line processes

  • Utilizing clinical judgment and nursing assessment skills, may complete NaviCare Program Assessment Tools and Minimum Data Set Home Care (MDS HC) Form when a member's medical/functional status changes that warrants a change in rating category to ensure members are in the correct State defined rating category

  • Maintains up to date knowledge of Program and product line benefits, Plan Evidence of Coverage details, and department policies and

  • processes and follows policies and processes as outlined to be able to provide education to members and providers; performing a member advocacy and education role including but not limited to member rights

  • Serves as an advocate for members to ensure they receive Fallon Health benefits as appropriate and if member needs are identified but not covered by Fallon Health, works with community agencies to facilitate access to programs such as community transportation, food programs, and other services available through senior centers and other external partners

  • Follows department and regulatory standards to authorize and coordinate healthcare services ensuring timeliness in compliance with documented care plan goals and objectives

  • Assesses the Member's knowledge about the management of current disease processes and medication regimen, provides teaching to increase Member/caregiver knowledge, and works with the members to assist with learning how to self-manage his or her health needs, social needs or behavioral health needs

  • Collaborates with appropriate team members to ensure health education/disease management information is provided as identified

  • Collaborates with the interdisciplinary team in identifying and addressing high risk members

  • Educate members on preventative screenings and other health care procedures such as vaccines, screenings according to established protocols and program processes such initiatives involving Key Metrics outreach

  • Ensures members/PRAs participate in the development and approval of their care plans in conjunction with the interdisciplinary primary care team

  • Strictly observes HIPAA regulations and the Fallon Health Policies regarding confidentiality of member information

  • Supports Quality and Ad-Hoc campaigns

Care Coordination and Collaboration

  • Provides culturally appropriate care coordination, i.e. works with interpreters, provides communication approved documents in the appropriate language, and demonstrates culturally appropriate behavior when working with member, family, caregivers, and/or authorized representatives

  • With member/authorized representative(s) collaboration develops member centered care plans by identifying member care needs while completing program assessments and working with the Navigator to ensure the member approves their care plan

  • Manages NaviCare members in conjunction with the Navigator, Behavioral Health Case Manager, Aging Service Access Point Geriatric Support Service Coordinator, contracted Primary Care Providers and others involved/authorized in the member's care

  • Manages ACO members in conjunction with the Navigator, Social Care Managers, ACO Partners, Community Partners, Behavioral Health Partners and others involved/authorized in the member's care

  • Monitors progression of member goals and care plan goals, provides feedback and works collaboratively with care team members and work effectively in a team model approach to coordinate a continuum of care consistent with the Member's health care goals and needs

  • Works collaboratively with Fallon Health Pharmacist, referring members in need of medication review based upon Program process

  • Develops and fosters relationships with members, family, caregivers, PRAs, vendors and providers to ensure good collaboration and coordination by streamlining the focus of the Member's healthcare needs utilizing the most optimal treatment approach, promoting timely provision of care, enhancing quality of life, and promoting cost-effectiveness of care

  • Actively participates in clinical rounds

Provider Partnerships and Collaboration

  • May attend in person care plan meetings with providers and office staff and may lead care plan review with providers and care team as applicable

  • Demonstrates positive customer service actions and takes responsibility to ensure member and provider requests and needs are met

Regulatory Requirements - Actions and Oversight

  • Completes Program Assessments, Notes, Screenings, and Care Plans in the Centralized Enrollee Record according to product regulatory requirements and Program policies and processes

  • Knowledge of and compliance with HEDIS and Medicare 5 Star measure processes, performing member education, outreach, and actions in conjunction with the Navigator and other members of the Clinical Integration and Partner Teams

Performs other responsibilities as assigned by the Manager/designee
Supports department colleagues, covering and assuming changes in assignment as assigned by Manager/designee

Qualifications

Education
Graduate from an accredited school of nursing mandatory and a Bachelors (or advanced) degree in nursing or a health care related field preferred.

License/Certifications
License: Active, unrestricted license as a Registered Nurse in Massachusetts & current Driver's license and a vehicle to be used for home visits
Certification : Certification in Case Management strongly desired
Other: Satisfactory Criminal Offender Record Information (CORI) results

Experience

  • 1+ years of clinical experience as a Registered Nurse managing chronically ill members or experience in a coordinated care program required

  • Understanding of Hospitalization experiences and the impacts and needs after facility discharge required

  • Experience working face to face with members and providers preferred

  • Experience with telephonic interviewing skills and working with a diverse population..... click apply for full job details



Reference: 1103362568

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