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Director, Multi-cultural Participant Experience Lead

Posted on Apr 4, 2021 by Pfizer

New York, NY 10002
Immediate Start
Annual Salary


Pfizer is committed to reducing health disparities through our clinical trials and ensuring that our clinical study populations and our resulting regulatory dossiers fully represent the racial and ethnic diversity of the countries where we conduct our clinical trials, and the epidemiology of the diseases we intend to treat or prevent.

The Multicultural Participant Experience Lead is responsible for developing strategies to address the unique needs of racially and ethnically diverse clinical trial participants. Key areas of focus will include:

Identifying and developing culturally appropriate and relevant ways to educate and build awareness of clinical trials as an option within diverse communities.
Partnering and building trusted relationships with government, community and medical organization who share in our commitment to diversity in clinical trials to co-create and offer resources to increase access and consideration.
Partnering with study teams to apply these resources and meet portfolio and study level goals for specific clinical trials.
Implement a portfolio diversity strategy, that takes into consideration the epidemiology of the disease, and considerations for participant engagement within the US.
Collaborate with the Feasibility Lead, Patient Recruitment Lead and Site Intelligence; within Study Optimization; to help influence downstream decision making that could impact diverse patient recruitment/retention.

In this work, the Multicultural Participant Experience Lead will work closely with the Clinical Trial Diversity Center of Excellence, Multicultural Health Equity Collective and Clinical Operations teams.

This individual should be able to work independently with minimal supervision, have excellent communication, relationship and partnering skills and previous experience in working in the diversity arena.


Develop culturally appropriate and relevant participant strategies and resources for study teams, investigators sites and partner organizations to leverage within their local communities.
Build trusted partnerships with advocacy, medical, legislative, and educational organizations in partnership with the Multicultural Health Equity Collective (MHEC) to support and co-create solutions for shared goals.
Steward grassroots community initiatives to build awareness of and educate on the importance of clinical trial participation.
Generate insights and learnings on the unique needs and barriers to trial participation within racially and ethnically diverse communities.
Develop media campaigns and requisite metrics to raise awareness and build trust in clinical trials within diverse communities.
Partner with individual study teams to develop study specific participant resources as needed.
Advocate internally for new policies and practices that further access and equity in clinical trials.
Track impact, implement best practices and continuously optimize strategies to meet portfolio and study team goals.
Work in partnership with the Clinical Trial Diversity Center of Excellence, Recruitment and Site teams to ensure synergy in goals and execution.

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

Bachelor's degree required; advanced degree preferred.
10+ years' experience in either multi-cultural communications and experience, health education or advocacy management.
At least 4-6 years of leading complex cross functional teams as well as managing teams.
Passion for health equity and patient advocacy and has high cultural competency.
Demonstrated success in developing multi-cultural engagement and communications programs.
Proven experience in working with community, government medical or advocacy organizations to meet shared goals.
Ability to translate insights and learnings into strong communication strategies and programs.
At least 4-6 years of leading complex cross functional teams and projects.
Proven ability to influence changes in internal policies/procedures within a matrixed organization.
Effective verbal and written communication skills both inside and outside organizations and ability to interface with senior executives.
A broad-based understanding of clinical research, including clinical trial conduct, knowledge of Good Clinical Practice (GCP) and associated processes.
Exceptional interpersonal and relationship skills, including ability to persuade, negotiate, and moderate conflict.
Strong leadership, project/resource management (project, staff, finances), administrative, and technical capabilities.
History of success in a customer service role with demonstration of meeting customer expectations.

Some travel.

Reference: 1152694840

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