Associate Director, Pharmacy Technician
Posted on Apr 5, 2021 by American Hospital Association
1. Oversees pharmacy technician and other assigned employees operations in collaboration with supervisors, system and service-line leadership. Establish and operate supervisor and staff development plans to ensure continued professional growth of staff members. Organizes training sessions and assists in the instruction of all technician personnel to maintain required competencies.
2. Engages supervisors and frontline staff and other resources to optimize individual and pharmacy performance. Fosters a positive and productive working environment.
3. Maintains compliance with all applicable policies and procedures, all applicable federal and state laws (multiple states) and accreditation standards through development, management and implementation of policies, procedures, standard operating procedures, staff training and auditing.
4. Responsible for the ongoing currency, accuracy, and completeness of assigned departmental policies, procedures, and standard operating procedures in assigned work areas. Recommends and seeks feedback regarding needed policy and procedure revisions. Works in coordination with the appropriate oversight teams to develop and revise policies and procedures, and standard operating procedures as necessary.
5. Oversees hiring, evaluating, recognizing, and disciplining the pharmacy technicians/supervisors. Is responsible for scheduling interviews for potential new technicians/supervisors. Assists in the interviewing and selection of all new technicians/supervisors. Conducts all performance appraisals in a timely manner. Is responsible for recommending and issuing corrective action as required.
6. Manages performance and service levels including but not limited to operational, financial, service, and patient-safety performance levels for both internal and external customers. Builds and supports effective relationships with assigned internal and external stakeholders and organizations.
7. Participates in the development, growth, and maintenance of all assigned business areas, as directed by departmental leadership. Establishes team goals and tracks performance against goals. Participates in team, department, or system projects or committees as assigned. Leads team, department, or system projects as assigned.
Minimum of Associates Degree in business, health care, or related field required.
Must be a licensed pharmacy technician and technician certification in applicable state or obtain within 90 days.
Minimum of Associates Degree in business, health care, or related field with pharmacy technician experience including a minimum of 3 years of leadership experience, OR pharmacy technician experience including a minimum of 5 years of leadership experience. Must be a licensed pharmacy technician and technician certification in applicable state or obtain within 90 days. Must possess a strong knowledge of pharmacy business operations. Must possess strong project management expertise. Experience anticipating and responding to the needs of internal and external customers. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context. Computer skills, including Microsoft Excel and Word required, good verbal and written communication skills.
Bachelors Degree in business, health care, or related field Experience with management of system-wide projects that are large scale and complex.