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Manager - Disaster Recovery Planning

Posted on Apr 5, 2021 by Southern Glazer's Wine & Spirits

Hollywood, FL 33023
Retail Trade
Immediate Start
Annual Salary


The Information Technology Leadership Management job function leads, manages and maintains the technology teams for internal information systems, enterprise architecture or infrastructure teams.

Duties and Responsibilities

Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the Digital Support Team
Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.
Ensures proper management, maintenance, provisioning and monitoring of all production end-user equipment
Manages change initiatives in a systematic manner to ensure systems availability, performance and reliability
Manages internal operations projects that may require cross-department resources and coordination
Undertakes system maintenance
Provides customer service to all internal staff
Monitors the IT ticketing system to ensure timely correction of any incidents
Analyzes activities and documented resolutions, identify problem areas, devise and deliver solutions to enhance quality of service and prevent future issues
Helps to define key operational metrics, develop reporting and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis
Partners with Infrastructure Team in areas of cross use resources
Oversees timely handover of new services/resource from IT teams to functional areas
Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions
Oversee and manage application development and maintenance across SGWS
Works with business partners to ensure a fit for purpose solution is designed.
Responsible for the delivery of required technology components on time and on budget.
Support - Escalations go directly to the technology teams
DevOps- standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.
Mentors, develops, motivates and coaches teams to work collaboratively and effectively
Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS
Works closely with the technical application development teams to drive continuous improvement and efficiency.
Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities.
Develops budget and manages work to budget
Ensures that solutions and services deliver at or above expected business value.
Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions.
Drives process and technology changes throughout the organization in support of business objectives.
Manages and responds to business-partner feedback to enable continuous improvement.
Communicate effectively up and down the organizational hierarchy in IT and business executive leadership
Develops and recommends changes to systems, policies and procedures


Minimum Qualifications

Bachelor's degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)
5+years related experience in technology management, customer relationship management and staff management
Critical and creative thinker
Problem Solver
Strategic Thinker
Builds Strong Teams
Excellent presentation and facilitation skills
Adaptability and ability to manage change
Prior supervisory experience
Superior interpersonal, communication and presentation skills
Entrepreneurial mindset
Strong record of leadership
Demonstrates ability to monitor project progress by tracking activities, issues/risks/dependencies, and provides recommendation for resolution
Ability to foster a team environment with Agile delivery values

Agile Delivery Values

Openness - Team and stakeholders agree to be open about all work and challenges
Commitment - Personally commit to achieving the goals of the team
Respect - Respect your team members to be capable and independent
Courage - You have courage to do the right thing and work on tough problems
Focus - Everyone focus on the work in the sprint and the goal of the scrum team. Rise and fall as a team

Preferred Qualifications

Master's Degree
Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks
Experience in food and beverage, CPG or distribution industry
Continuous Improvement/Process Management experience (Agile, Six Sigma/LEAN, DMS) including relevant certification
Competent with SAFe, Scrumban, XP, Kanban, Lean, and other Agile frameworks

Specialized Skills and Technologies

Designed, implemented, and managed the Disaster Recovery program for a midsize to large organization
8+ years of relevant experience, including prior experience working in a National disaster recovery program
5+ years of IT Disaster Recovery technology experience with at least three years of project management experience
Current on disaster recovery best practices and standards (eg, ISO 22301, DRCS, CBCP, CRISC certifications, etc.) and operational resilience efforts
3+ years of experience in Cloud, hosted and managed services in technology
Practical experience in understanding data replication and restoration knowledge
Experience with disaster scenario testing variants such as loss of systems/applications/databases, servers, networks, data centers
Direct and recent working experience establishing and maintaining risk management, disaster recovery, and/or business continuity programs
Experience managing and supporting a variety of technology systems in a leadership or architecture capacity
Experience providing support within an IT DR program; strong Knowledge in current IT DR approaches, tools and standards and of IT Disaster Recovery Data Center Operational environments

Reference: 1152697060

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