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Regional Director - Primary Care

Posted on Apr 5, 2021 by Duke University

Durham, NC 27701
Immediate Start
Annual Salary

The Regional Director position is responsible for providing broad strategic and administrative direction for policies, procedures, services and programs of a multiple-site region within the DPC and PDC networks. The position supervises Health Center Administrators and participates in the analysis, planning and strategy formulation of practice and of network-wide goals.

Duties and Responsibilities of this Level

Provide administrative oversight to Health Center Administrators in areas such as clinical quality, customer service, human capital management, culture and engagement, information systems, process management and lean management principles, finances and general clinic operations.

Exercise leadership and management responsibility over all functions within this management portfolio ensuring efficient services that are designed to meet the needs of patients, physicians, the public, and staff.

Participate, with other senior ambulatory personnel, in the analysis, planning and strategy formulation of ambulatory entity goals and the implementation of plans and programs; analyze practice operations and needs to determine potential enhancements or improvements to procedures and activities.

Maintain liaison with all levels of Duke administration, physicians, PRMO, DHTS, Marketing, outside organizations, etc. to coordinate the business of assigned region, accomplish directives and facilitate the resolution of problems.

Work with leadership teams throughout the health system, serving as a resource to help reduce costs, enhance revenues, achieve effective utilization and quality goals and objectives, analyze, and utilize information to develop and support management decisions.

Develop and foster effective collaboration between other Health System departments to ensure an integrated approach to providing services and fulfilling our operational goals and objectives.

Direct the compilation of and/or prepare operational or financial reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions. Assure achievement of balanced scorecard targets.

Determine departmental fiscal requirements and approve budgetary recommendations for assigned practices; monitor and verify reconciliation of expenditure of budgeted funds.

Establish major schedules, task assignments and allocation of manpower, space, and equipment to ensure conformance with commitments for assigned ambulatory clinics/practices.

May direct the strategic assessment of marketplace needs, the competitive environment, cost management, and customer-focused programs and services. Develop new business strategies to enhance market share and improve overall performance.

May be responsible for managing physician contracts as they pertain to compensation, benefits, termination, schedules, and liability/malpractice coverage (for outside activities).

Direct various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers, and vacation schedules.

Perform other related duties incidental to the work described herein.

Required Qualifications at this Level


Work requires organizational, analytical and communication skills acquired through the completion of a bachelors degree program in a business or healthcare-related field.

A masters degree in a business or healthcare-related field is strongly preferred.


Seven years of clinic/practice management or other related healthcare administration experience is required. The experience includes practice operations and financial analyses.

Ideal candidates will have a background in practice operations, which includes patient flow and quality and safety. In addition, the candidates will have a background that includes financial analysis and a demonstrated understanding of the revenue cycle. The ability to manage complex business and human capital issues and communicate about those issues with physicians, staff and managers will be necessary for candidates.

Knowledge, Skills, and Abilities


Budget Projections

Analyze Trends

Personnel Practices

Customer Service

Accounting - Bookkeeping

Duke Payroll System

Duke Accounting System

Reference: 1152699132

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