Director of Process and Systems Integration, Supply Chain
Posted on Apr 5, 2021 by Trunk Club
This leader has extensive experience in warehouse processes, controls, execution and management systems, and understands where processes, capabilities and configuration most optimally should exist - locally vs. globally; and be applied to increase through-put and overall facility efficiencies. The Director will support a team of specialists who will be responsible for defining the requirements, identifying, developing and applying standardized warehouse configuration solutions to increase operational, material and equipment flow; removing bottlenecks, and ensuring continuous product flow to customers. They will establish a framework for leading, managing, communicating, tracking and measuring changes for effectiveness and continuous improvement opportunities. They will work in collaboration with field operations leaders, facilities, Industrial engineers, product and technology leaders to knowledge share, working across sites, ensuring practices are applied consistently, and changes to configurations are well-documented. Through increasing the level of standardization across the network, this role will enable Supply Chain operations to explore additional technology solutions for routine/repeatable tasks. Additionally, this role will be responsible for unlocking new bandwidth for operational innovations by sharing best practices to remove redundant efforts and put more energy towards new problems.
This role resides in the Engineering & Systems organization but has a very strong Matrix reporting relationship with the SVP of Supply Chain Operations. This individual will partner closely with Operations leaders to prioritize focus areas to drive improved execution. Improving execution will range from supporting short-term improvements in process and equipment utilization rates, and will extend to long-term recommendations on warehouse controls, execution, and management systems for new investments.
A day in the life
Effectively lead a distributed and matrixed field team of 6-10+ operations process and systems specialists, spanning 8M+ sf of distribution, fulfillment, and warehouse space in US and Canada
Identify which processes, capabilities, configurations and systems should exist locally- within the warehouse, versus globally within the Supply Chain or company ecosystems, to optimize for throughput and overall facility efficiencies.
Identify opportunities where local warehouse management configuration changes may aid in improving end-to-end people, process and equipment workflows, and ensure standard application across sites.
Lead, and be part of a collective team to shape and define the future warehouse process, capabilities and systems roadmap.
Lead projects by completing relevant analyses, simulating warehouse management configurations, warehouse controls or execution changes, own user-acceptance testing, to gain data insights and iterate as needed, before instituting the changes to support improvements.
Lead effective implementations of new pilots, features, and configurations.
Spark and Organizationel curiosity by starting with business questions, while leveraging strong analytical skills and critical thinking capabilities to lead and collaborate with operations, industrial engineers, internal and external stakeholders to brainstorm, define and align on the problem, key success measures, options, and plan for execution.
Actively identify, develop business case/ROI, for top improvement opportunities and provide the appropriate data to gain Operations leadership alignment and support for execution.
Be an integral part of the Operations team and continuously identify, monitor and analyze the performance in the facilities using reporting, data analysis, essential to focus energies and resources towards solving the right problem with the most impact.
Lead and own the book of work for process and configuration changes, in active partnership with Operations leaders, facilities and Industrial Engineers, to deliver improvements in processes, facility layout, equipment, utilization of labor, space and capacities, driving greater efficiencies, speed to customer, and reducing costs.
Provide knowledge-sharing, ensuring practices and changes are applied consistently, using a standardized framework that communicates, documents and tracks configuration changes and its oCompanyomes.
Act as an advocate and champion for continuous improvement.
You own this if you have
12+ years of retail fulfillment experience, with strong business process orientation, and deep expertise of how warehouse management, controls, and execution systems can drive improvements in efficiencies and cost, leveraging warehouse user-configurations, and understand its upstream/downstream/enterprise impacts.
10+ years of innovation, automation and/or similar discipline
Experience utilizing and identifying metrics, developing reports, queries, and extrapolating data insights necessary for improvements
Strong interpersonal skills, with the ability to operate with direct and indirect leadership reporting structure, and Matrix organization
Experience with warehouse controls and execution systems, along with Manhattan Associates WMi, HighJump, or like warehouse management systems strongly preferred
Industrial Systems Engineering or similar degree preferred
Ability to travel 25-50%
We've got you covered
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources