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Customer Onboarding Manager, Partner & Life Sciences

Posted on Apr 5, 2021 by Egnyte

Raleigh, NC 27601
Research
Immediate Start
Annual Salary
Full-Time


What You'll Do (but is not limited to)



  • Ensure that GxP onboarding protocols are followed for life science clients through development and implementation of tasks including configuration, training, and handoff

  • Become an Egnyte product expert, understanding and showcasing how our product offerings work to drive positive business outcome for our clients

  • Monitor new client performance and Remedy any open issues to ensure timely resolution and a great customer experience

  • Work closely with partner account managers and customer success managers to organize and execute client deployment strategy based on client goals and KPIs

  • Create and execute data-driven, dynamic working documents and deliver highly segmented reporting

  • Work as lead liaison between Sales, Professional Services, Channel Marketing, and Customer Success teams working to drive adoption and onboarding of product

  • Ability to forecast both risk and expansion opportunity throughout the onboarding process

  • Identify, facilitate, and ensure effective communication on all account inquiries from the customer to appropriate company resources

  • Ensure that Egnyte's best practices and methodologies are met on a consistent basis

  • Will report directly to the Director of Strategic Accounts - Life Sciences


Your Qualifications



  • Bachelor's degree or higher from an accredited college or university

  • 3-5 years' experience in the biotechnology/life sciences field

  • Intrapreneurial: Have a desire to build new processes inside a larger, high-growth organization

  • Excellent communication skills (writing, listening, phone, documentation)

  • Enthusiastic and creative leader with the ability to inspire people

  • Ability to make effective decisions for Egnyte's long-term revenue strategy

  • A team player capable of high performance and flexibility working in a dynamic environment


Our Benefits



  • Competitive salaries & Stock Options

  • Comprehensive benefits for you and your family (low premiums and deductibles!)

  • Medical, Dental, Vision, Life, Disability, Employee Assistance Program, FSA, HAS, and Commuter/Parking benefits

  • Fully paid premiums for life insurance (up to 2x your salary)/AD&D and the option to enroll in Voluntary Life Insurance

  • Pet Plan-- Enroll in discounted Pet Insurance & Perkspot - Discount program available for entertainment, services, shopping & travel

  • Global Travel - Medical benefits to cover any employees traveling out of the United States on a work-related trip

  • Flexible hours and responsible time off

  • Emotion & Physical Wellness - Free access to emotional and physical wellness apps including Spring Health, Headspace, Aaptiv, Ginger, and Physera

  • Gym, cell phone, and commute reimbursement

  • Healthy lunches, breakfast, and bottomless snacks and beverages

  • 401(k) Retirement Plan (Traditional and Roth)

  • Board Games --you name it, we got it! Take a break and get to know other Egnyters!

  • SoFi online financial services: Pay off debt sooner, invest in your future, or refinance your mortgage - all in one app

  • FREE Egnyte lifetime membership


Equal Opportunity Employment


Egnyte is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


About Egnyte


In a content critical age, Egnyte fuels business growth by enabling content-rich business processes, while also providing organizations with visibility and control over their content assets. Egnyte's cloud-native content services platform leverages the industry's leading content intelligence engine to deliver a simple, secure, and vendor-neutral foundation for managing enterprise content across business applications and storage repositories. More than 16,000 customers trust Egnyte to enhance employee productivity, automate data management, and reduce file-sharing cost and complexity. Investors include Google Ventures, Kleiner Perkins, Caufield & Byers, and Goldman Sachs.




Reference: 1152694469

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