Associate Director, Project Management
Posted on Apr 6, 2021 by Publicis Health
This position presents a unique opportunity to work in a diverse and talented environment that rewards ambition, smarts and dedication. If you're a driven and experienced production executive working in the multichannel marketing field, consider Heartbeat.
The Associate Director, Production will oversee high-priority, large-scale client engagements with responsibility for program-level executional excellence, client satisfaction, and financials.
Manage 2-5 junior- to senior-level Producers. Responsible for providing training, career development (including performance reviews), mentorship and day-to-day oversight to ensure adherence to process and Heartbeat's standards of quality.
Prepare and/or serve as final reviewer of all planning documentation for your portfolio of business including timelines, budgets, Statements of Work (SOW), invoicing schedules, and financial reports.
Work with Producers and department heads to appropriately staff projects, maintain project timelines, and provide input on day-to-day resource allocations.
Act as a first point of escalation for production related issues. Independently lead and make decisions to troubleshoot situations that balance the needs of the account and agency.
Act as an enforcer of best practices, effective processes and executional excellence for projects within your portfolio.
Act as a key trusted and respected, senior-level client and partner agency contact for production related topics. Become an expert in client-specific requirements and processes.
Partner with Client Services for annual client planning, helping to define tactics that align with the strategic objectives, budget, SOW and rollout plan development.
Embody the Heartbeat Ideas mission and vision by playing a senior-level role within the agency.
7-9 years project management experience, of which a subset has been spent managing direct reports
Working with internal teams on multiple projects at once
Meticulous attention to detail
Proven success delivering projects on time and within budget
Comfortable with ambiguity
Self-motivated, disciplined, fast learner, organized
Strong understanding of web technology and infrastructure
Expertise in developing and managing budgets and timelines
Strong problem solving and conflict management skills
Professional presentation and polished client management skills
Excellent verbal and written communications skills
Proficient in MS Project, Word, Excel, PowerPoint, Visio
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