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Director, Project Management - PMO

Posted on Apr 6, 2021 by Publicis Health

Philadelphia, PA 19113
Immediate Start
Annual Salary

The Director is an account team's production lead! Ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client and agency economics. The Director leads a multi-skill (ie online and offline) team of project managers. This person owns project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports.

Key Responsibilities


PM Approach: Ensures that the project management team utilizes a flexible project management approach
PM Technical Skills: Leads large teams to drive complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver
Talent Selection: Demonstrates the ability to hire and retain highly capable people while cultivating diversity and career development
SOWs: Accountable for the accuracy of all team SOWs
Problem Solving: Team's chief problem solver and talent choreographer
Agency process: Develops key operational tools (ie team or brand specific processes)
Growing Talent: Demonstrated ability to grow mid-level producer talent; able to effectively handle performance issues
Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects
Technology: Continuously learning technology. Advanced Microsoft Project and Excel ability. Solid understanding of today's digital technologies


Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need
Project Plans: Accountable for account-level master project plan creation and management.
Process improvement: Proactively sees opportunities to adjust processes for efficiencies
Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions
Advising: Partners with account/marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations
Risk Management: Leads large teams to develop and manage risk mitigation plans

Tactics and Execution

Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources
Internal Relationships and Team Leadership: Collaborative business partner to team capability leads
Management: Responsible for the career development of others
Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks
Vendors: Point of escalation for vendor management concerns
Scope Definition: Scopes and estimates complex, multi-channel engagements
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Client Relationship

Relationship: Client-facing lead on issues related to production and project management
Client knowledge: Understands the client's business and plans projects accordingly
Passion: Demonstrates passion for the brands and our work
Accountability: Owns vendor/partner relationships
Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution
New Business: Production lead on new business pitches; identifies upsell opportunities
Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills


Professional presentation and client facing skills
Dynamic negotiation and conflict management skills
Advanced in Microsoft Office including Excel and Microsoft Project
Wide-ranging knowledge of digital
Knowledge of healthcare is a strong plus
Exhibits Integrity and Trust
Exhibits Self Development

Education and Experience

Bachelors degree required
Demonstrates progression in level of responsibility within a professional project management environment
Agency or digital project experience required
Healthcare experience strongly preferred
Outstanding planning, coordination, management, and communication skills are required
Experience with risk management, change management, communications management

Reference: 1152694185

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