Director, Global Brand Quality
Posted on Apr 6, 2021 by Estee Lauder
This role is responsible for driving end-to-end Quality Management into the Brands by building relationships with the Brands and collaborating with Supply Chain, R&D, and other relevant function to lead stronger QA integration into the Brands for best quality and safety. This role will work with Global QA organization to determine the right upstream QA engagement approach for new product launches and drive best-practice sharing and consistent process implementation. The role will lead QA support on basic business items that impact Brand product quality, educate the Brand on QA fundamentals and utilize insights on consumer driven quality to drive consumer/customer loyalty with Brand partnership. The role will monitor and improve KPIs that help deliver the business objectives and apply Brand learnings into appropriate QA systems and requirements. Manage multiple Brands across different categories.
Understand the Brands mission, values and consumer requirements to build the quality design and execution into the Brand. Support establishing the method and means to track performance and develop objective goals. Provide support to Brands as it relates to regulated drug product development and manufacturing. Create and deliver Brand Quality councils in cadence agreed with Brand leadership team. (10%)
Actively participate in the New Product Launch (NPL) process from product concept through commercialization. Build Quality by Design into the development process through Technical Readiness, Risk Assessments, Stage Gates and FMEAs to ensure a successful launch. Drive Right First Time and work closely with the Brand, Supply Chain, R&D, PD, PKG and other functions to ensure that appropriate product quality requirements are established and implemented throughout development process. (30%)
Lead the communication of quality problem notification and resolution to the Brand. Advise on technical risks, problem solving and issue resolution to Brand. Initiate and facilitate task forces that lead resolution of quality issues by working with wider QA organization and functional partners. Participate in Issue Working Groups (IWG) when applicable to the Brands. Lead and assemble cross functional teams to drive consumer complaint improvements when issue trends are identified. (20%)
Work with the Brands, Consumer Insights, Global Consumer Care and other relevant functions to understand consumer insights to ensure product quality meet consumer expectations. Understand the Brand target consumer and collaborate with Consumer Care team to gather relevant data for insights into future state launches. Collaborate with Brands to ensure consumer expectations are translated into appropriate quality requirements. Actively participant/co-lead the monthly consumer feedback meetings. (25%)
Lead/participate in key projects to support either functional, category or enterprise wide initiatives to support delivery of objectives. (15%)
Minimum 8 years experience in managerial positions, preferable in Quality Assurance, in consumer goods (cosmetics, packaged goods, food or pharmaceuticals).
Demonstrated success in handling multiple cross-functional projects, new product development process, and project management.
Demonstrated communication, leadership and human relations skills - able to work well with all elements within and outside of the organization.
Experienced in the use of quality tools with a sound statistical base: Quality Management systems, process mapping, tooling qualification, FMEA and others. Knowledge of packaging manufacturing processes is a plus.
Computer literate with good working knowledge of Microsoft products. (SAP knowledge an added advantage).
Strong interpersonal, communications (oral, written, influence and persuasiveness), technical report/writing and presentation skills.
-Fluent in English (written and spoken)
French proficiency (EMEA only)
-BS/MS in science or engineering (chemistry, pharmacy, or food technology preferred) or equivalent through experience and additional training. Additional formal training in Quality Management a plus.
--10% travel required both domestically and internationally