Chief Operating Officer (COO)
Posted on Apr 6, 2021 by UncommonGoods
You're a strategic leader who is passionate about delighting customers, team members, and our shareholders alike because you know how to balance operational excellence, a servant leadership mindset, and productivity improvements. You are deeply knowledgeable in and truly enjoy warehouse operations, customer service, transportation, 3PL integrations, and technology. You thrive in a fast-paced (and we mean fast) environment. And your values are aligned with B Corporations and our company's guiding principles.
Most importantly, you're eager to take on a role with significant responsibility for our company's growth, which reports directly to the Founder and CEO at our Brooklyn, NY headquarters.
ABOUT THE ROLE
Ensures our people, processes, systems, and physical infrastructure are built to scale, delivering seasonal peaks and long-term growth.
Leads, inspires, motivates and develops the operations management team by effectively establishing priorities, goals, and resourcing plans that support our unified culture and aligned business priorities.
Makes business decisions with an understanding of costs, profits, risk, impact on people and the planet, and return on investment.
AS A LEADER, YOU:
Have demonstrated management and strategic decision-making abilities and expertise in warehouse operations, customer service, and transportation.
Can effectively plan, budget, staff, and manage our in-house and 3PL warehouse operations, seasonal workforce, customer service, facilities, security, and drop ship teams resulting in an outstanding customer experience that positively distinguishes us as best in class .
Have a track record of quality standards, efficiency, and delivering outstanding financial results.
Can oversee significant projects such as the launch of new technology systems, warehouse redesign, and the evaluation of new distribution partners and company-operated warehouses.
Are a strong mentor with the ability to guide the team's professional development-someone who celebrates success and is a motivator, as well as highly persuasive with excellent verbal and written communication skills.
Analyze budgets, financial statements and manage costs to provide accurate data and identify critical business issues.
Are a systematic and an innovative thinker that encourages creativity and takes a critical thinking analysis approach to problem solving.
Maintain an in-depth, up-to-date knowledge of industry developments, technology, and competitors.
Prior experience in a COO, Head of Operations, or Customer Service (or similar) role.
7+ years of progressive managerial and leadership responsibilities.
Ability to define operational excellence and put in place the people, process, goals, and metrics that will deliver a stellar customer and team member experience on budget.
Proven experience with challenging contract negotiations.
Comfort with managing complexity in an ambiguous and dynamic environment.
Demonstrated success building and maintaining strong relationships with colleagues, vendors, service providers, and distributors leading to outstanding performance.
Experience working in a lean, collaborative team environment with strong talent.
Open, direct communication style.
A track record of building and enhancing large scale systems and processes, setting up a distribution center from scratch, and partnering with different software vendors and 3PLs.
Experience hiring and managing a large seasonal workforce is a significant plus.