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Global Process Owner

Posted on Apr 6, 2021 by Matthews International Corporation

Pittsburgh, PA 15290
Retail Trade
Immediate Start
Annual Salary

The Global Process Owner, Time To Pay (TTP) is accountable for establishing the overall TTP project plan and execution of related global technology, process, and operations initiatives. Responsibilities include establishing the TTP functional teams within the regional shared service centers through collaboration with current payroll staff and representatives from the Human Resources, IT and business teams to implement and deliver centralized TTP transactional services to internal customers.

This role will drive initiatives to establish and monitor metrics to evaluate TTP performance, execute service level commitments to internal customers, and maintain budgetary accountability for the TTP workstream. This role will collaborate with the GBS Senior Program Director in operationalizing the TTP organization in our regional shared service centers.


Leading the design and implementation of harmonized TTP processes across the globe, including assessing existing transactional applications (eg, timekeeping, payroll, HRIS) and recommending investments in technology improvements
Collaborating with GBS Senior Program Director in the creation and reporting of TTP metrics and operational reviews
Establishing and monitoring an environment of strong internal control compliance across TTP workstreams
Standing up and overseeing GBS TTP transactional processes


Executive Leadership


Directing supervision of TTP operational teams in the America's shared service center
Embedding a strong focus on cost reduction, service excellence, and continuous improvement for all TTP transactional support services delivered by the SSC organization
Participating on the GBS Leadership Team
Optimizing GBS TTP value stream, including all elements of organizational and process efficiency and effectiveness
Planning, directing, and coordinating activities of TTP employee(s) to ensure goals and objectives are accomplished


Bachelor's Degree in Business, Information Systems or related field
Advanced degree (MBA, Master's) preferred
12+ years relevant business experience; or equivalent combination of education and experience
8+ years in a leadership role
SAP experience preferred
Relevant workstream experience in a shared service or centralized
Periodic travel either locally, nationally, and/or internationally may be required
Strategic, analytical thinker with ability to diagnose complex problems and structure solutions
Strong knowledge of financial close processes and SOX compliance
Strong problem-solving, presentation, budgeting, project management and planning skills
Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
Ability to develop and maintain collaborative relationships with peers and colleagues across the organization
Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
Self-motivated with critical attention to detail, deadlines and reporting

Reference: 1152695974

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