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Director, Account Management - Retail & CPG

Posted on Apr 6, 2021 by EPAM Systems Inc.

New York, NY 10001
Retail Trade
Immediate Start
Annual Salary

You are strategic, resilient, engaging with people and a natural self-starter. You have a passion for solving complex problems and have years of experience in the CPG and Retail industries. If this sounds like you, this could be the perfect opportunity to join EPAM as a Director of Account Management. Scroll down to learn more about the position's responsibilities and requirements.


Create business strategies to successfully achieve client business goals:
Act as the Account Manager with clients, internal teams and BU Heads/Sales Leads
Align with EPAM Account Managers and Account Management Senior Leadership to co-develop/support Account plans and strategies for delivery, growth, and client satisfaction
Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
Understand the intersection between technology, customers, and business
Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients' business and initiatives

Develop and oversee delivery approaches:
Work closely with project/program management to ensure successful delivery through an integrated delivery model
Responsible for shaping solutions and properly scoping/pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies

Build successful relationships:
Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
Develop effective relationships with key internal executives, BU heads, Solution SME's, and Sales and Delivery Leaders
Deliver on EPAM's growth and performance objectives
Drive account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
Align with EPAM BU's goals and objectives, support company financial goals by achieving revenue and profit targets
Support sales/pre-sales activities by acting as the lead to assess opportunities, respond to RFP's, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals


5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
Knowledge of technical platforms, business models, subject matter, and trends - with a general industry focus including Retail, Manufacturing & CPG industries
Strong problem solving and creative thinking abilities
Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
Strong interpersonal and communication skills
Track record of leading teams
Proven ability to manage client engagements under high stress to successful completion
Sound business acumen; strategic skills; common sense
Effectively manages up and down
Strong negotiation skills
Bachelor's degree or higher

Reference: 1152695980

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