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Director, Retail Services

Posted on Apr 6, 2021 by Guitar Center

Westlake Village, CA 91359
Retail Trade
Immediate Start
Annual Salary

The Director of Retail Services will be accountable for management of both the Repairs and Rentals businesses by providing strategic direction, thought leadership, and initiative prioritization.

Responsibilities will include, but will not be limited to the following:

Create the long-term strategic plans and vision for continued growth. Set priorities within the business that balance the needs for managing the existing programs and developing new ones.
Manage team in finding and executing process improvements that drive efficiencies and cost savings.
Develop and manage the budgets and forecasts.
Define new programs that should be pursued and optimize pricing.
Determine timing and objectives for existing programs to be refreshed.
Increase awareness and build commitment across the organization and in the stores. Support the store teams through continued recruiting, hiring, and training of Repair and Rental associates.
Define the promotional calendar.
Develop requirements for IT needs.
Manage the Rental Affiliate program and drive the flawless execution of program expansion.
Appropriately resource the team and create a succession plan for the team by ensuring meaningful development opportunities exist for each individual.
Develop Managers by helping them set appropriate priorities and removing barriers and obstacles.
Ensure HR policies and compensation are aligned with business objectives.
Interact frequently with senior leadership, delivering messages tailored to the recipient and effectively communicates the right message, at the right time, for the desired action to occur.
Additional duties as assigned.


To join our band, youll need the following experience:

Bachelors Degree (or 4 years of equivalent work experience), preferably in Finance, Marketing, Business, or related
Valid state drivers license and automotive
7 Minimum years of relevant work experience in retail or service industry preferred
6 years of experience leading teams
4 years of experience working closely with senior leadership
Intermediate understanding of guitar and/or music technology products is preferred

Reference: 1152696316

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