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Application Manager: Office 365

Posted on Apr 6, 2021 by Xerox

Cary, NC 27511
Retail Trade
Immediate Start
Annual Salary

Description & Requirements

Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the Laser printer or more, Xerox has long defined the modern work experience. Learn more at and explore our commitment to diversity and inclusion.


Provides application management for the Service Delivery and Call Center line of business, ensuring that agreed services levels are met and all relevant procedures adhered to (ie SOX, Disaster Recovery, Scrubs, ISRA, Logging and Monitoring, Auditing). Ensures that the demonstrated level of service delivery meets agreed critical and key performance indicators set in the contractual agreements with the key suppliers across the applications portfolio. The incumbent manages the scheduling and supervision of all maintenance and installation work across assigned applications within the portfolio.

Maintains a professional and collaborative relationship with the suppliers through weekly meetings, monthly internal and quarterly partner Ops reviews to ensure supplier performance is properly monitored and regularly reviewed. Maintains a broad understanding of the commercial IT environment. Is responsible for the day to day service delivery liaison responsibilities between XDX and Supplier.


Provides technical management for multiple applications across the Service Delivery and Call Center business functions.

Ensures services are met through the monitoring and achievement of critical and key performance Indicators.

Governs the delivery of service level agreement and supplier contractual obligations.

Acts as a liaison between the business, partners and suppliers to ensure services and projects are being reviewed and rendered.

Owns responsibility to ensure applications, databases and operating systems are running on supported hardware and software.

Guarantees suppliers comply with all Xerox information security policies, standards and procedures.

Manages, communicates and provides coverage for significant impacts that inhibit or degrade services.

Manages, communicates and provides coverage for significant impacts that inhibit or degrade vendor provided services. Candidates must have experience in supplier management to be qualified for this position.

Sarbanes-Oxley (SOX) controls - we manage a large number of financial applications; SOX compliance legislation applies. It is very important that the incumbent has some experience in working with suppliers to make sure his, her portfolio is SOX compliant.

Information Security Risk Assessment (ISRA) - Vendors are required to perform testing at regular intervals to insure Xerox applications and infrastructure are without risk or have plans to mitigate potential risk. The Applications Manager must have some understanding of ISRA to be effective in managing this piece of the overall function.

Disaster Recovery (DR) - The incumbent is not expected to be the doer ; the supplier performs the technical DR work. But the Prod Ops Application Manager needs to know enough about DR to insure all requirements are understood, planned and executed

Candidate Education:

Graduation in specialized field (Example: Bachelor of Engineering etc.) Bachelor's Degree or Masters Degree (preferred) Computer Science, Information Systems, Business Administration, Contract Administration, Finance, or other related field. Or equivalent work experience.

Reference: 1152696323

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