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Performance Excellence Coach - Senior

Posted on May 4, 2021 by CHI St. Alexius Bismarck

Bismarck, ND 58502
Senior Appointments
Immediate Start
Annual Salary


Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services. CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S. D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.


This position is responsible for providing process improvement, project management, and change management for performance improvement activities that support clinical effectiveness, evidence based performance improvement, and clinical and process outcomes management and measurement.

Essential Key Job Responsibilities
  • Serves as a project facilitator/manager and technical resource for teams working on major performance improvement efforts. Ensures that all new processes comply with established policies, procedures, and regulations. Collaborates with Quality Management and Patient Safety, Risk Management, and other functions to identify clinical quality and patient safety opportunities for process improvement efforts.

  • Assists in the establishment of operational performance metrics and the monitoring of key performance indicators to evaluate efficiency, effectiveness, cost, etc. Institutes policies and procedures that ensure that process changes are sustained.

  • Applies appropriate change management methods to promote implementation of change. Facilitates organizational change by helping to prepare personnel to accept and actively participate in new changes, through communication, coaching, and educational workshops.

  • Identifies and works to remove barriers that slow or prevent the successful attainment of process improvements. Identifies project risks in a timely manner, and escalates risks as needed to project sponsors to that projects remain timely.

  • Provides project status updates, feedback, and appropriate reporting on selected projects through a project tracking system and management/project reviews. Documents the results and value of projects, and submit other documentation as may be required.

  • Works with Performance Excellence staff and others to maximize potential improvement efforts and understanding of opportunities, as well as to identify, share, and leverage best practices with organizational stakeholders across the Division.

  • In partnership with Performance Excellence staff across the Division, implements communication and education/training plans to facilitate the dissemination of knowledge of process improvement and systems thinking strategies, tools, and best practices. Provides expertise in successfully applying performance process improvement methodologies such as Lean, Six Sigma, PDSA/PDCA, etc.

  • Actively pursues the identification of opportunities for process improvement and increased efficiency.

  • Maintains up-to-date Process Improvement knowledge and skills as related to healthcare.

  • Other duties as assigned by management.

  • #missioncritical



    Required Education for Staff Job Levels

    Bachelor's degree in Industrial Engineering, Health Systems Engineering, Healthcare Administration, Organizational Development, a health-related profession, or a similar field of study.

    Required Licensure and Certifications


    Required Minimum Knowledge, Skills and Abilities

    Strong analytical base

    Training in Lean, Lean Six Sigma, or similar improvement methodologies, as typically associated with certification in one or more of those methodologies.

    Basic analytical skills necessary for the evaluation of systems and changes and preparation of a variety of reports and analyses. Must also possess a level of analytical ability to problem-solve, evaluate, plan, and direct process improvement projects and benchmarking activities for all clinical and non-clinical departments.

    Basic interpersonal skills necessary to build effective relationships and to adequately explore complex/sensitive situations with executive management, department management, line staff, physicians, and regulatory agencies when planning and evaluating work flows, policies/procedures, and systems, as well as the ability to explain, teach, and present the related issues to these groups.

    Computer proficiency with MS Office products (Word, Excel & PowerPoint)

    PREFERRED Qualifications

    Master's Degree preferred

    Minimum of 3 year experience in Lean or Lean Six Sigma deployment.

    Minimum of 5 years of progressively more responsible experience in industrial engineering, quality/process improvement, or business.

    Experience in managing multiple, concurrent projects.

    CommonSpirit Health participates in E-verify.

    Reference: 1187776922

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