Technical Assistance Analyst II
Posted on May 4, 2021 by ATI Physical Therapy
The Technical Assistance Analyst II will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, system integrations, and basic IT related issues. Also, will maintain, troubleshoot, and provide day-to-day support of company-wide IT operations. This includes all company network systems, network/telecommunications infrastructure equipment and various peripheral devices.
Core Duties Respond to client support requests via Service Now ticketing system. Participate in the installation, configuration, maintenance and integration of computer hardware, software, communication and connectivity systems/devices in accordance with established company procedures and security needs. Roll out, maintain, and troubleshoot corporate and clinical equipment connecting to the LAN and WAN consisting of information systems that incorporate the latest Microsoft products, network equipment and peripheral equipment (printers, faxes, scanners, etc.) onsite and remotely. Support and train staff and users with assistance solving computer and user device related problems, such as malfunctions and program errors. Assist end users with installation, usage and troubleshooting personal communication devices (cellular phones, Smart Phones, etc.). Develop, document and revise PC parameters, configuration changes, system design procedures, test procedures, and quality standards, including creation and maintenance of site inventories and resource locations. Responsible for cross-training and mentoring of peers * The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Required High School Diploma
Preferred Bachelor's degree in Computer Science, Information Technology or equivalent preferred
CompTIA A+ or Network+ certification
Min Experience Required: 4 years computer support or help desk experience Knowledge
Skills and Abilities
Familiarity with Windows 8.1 & 10, Office 365, PC imaging
Basic knowledge of LAN/WAN and networking infrastructure.
Ability to maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
Ability to work through complex technical issues both in person & over the phone
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues
Excellent interpersonal skills.
Good written and verbal communication skills.
Strong team player
Licenses and Certifications: