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Windows 10 Support Engineer

Clearwater People Solutions

Posted on May 4, 2021 by Clearwater People Solutions

Sussex, United Kingdom
IT
Immediate Start
£20.5k - £24.5k Annual
Full-Time


Windows 10 Support Engineer
9 month FTC
£20,500 - £24,500
East Sussex (Will require travel to West Sussex & Surrey)


Our client is looking for a Windows 10 Support Engineer to join their busy as ever organisation on a 9 month fixed term contract.


The successful Windows 10 Support Engineer will be responsible for the delivery of first and second line Windows 10 IT support, Windows 10 IT maintenance and the delivery of Windows 10 devices to customers. You will also be required to have a Full UK Driving License as you will be travelling round to client sites. A company van will be available to you.


Key Responsibilities as a Windows 10 Support Engineer:
* To support customers' needs by dealing with reported W10 incidents.
* To maintain an ongoing awareness of the availability and capacity of W10 ICT systems as required and to escalate any concerns as appropriate.
* To identify the root cause of recurring problems through monitoring and reporting trends and incidents in order to reduce or eliminate recurrences.
* To deliver, hand out and guide users on the use of W10 devices.
* To maintain effective communication with all stakeholders keeping them informed at all stages.
* To understand and have the ability to risk assess the wider impact of any problems reported.
* To collect data and make observations to help identify trends and recurring problems
* Responsible for all end users accounts, ensuring users have the correct access for their job role, regularly verifying end users access and where necessary making the appropriate changes.


Please apply as directed.




Reference: 1187812530

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