Salesforce Business Analyst
Posted on May 4, 2021 by People Source Consulting Ltd
People Source Consulting have a role for a Salesforce expert to work on a 6 month contract
The role sits inside IR35
You will be responsible for successfully rolling out our Salesforce CRM solutions to our global advertising team and work directly with multiple stakeholders within the business but also the CRM team to ensure delivering on track within scope.
* Work closely with relevant stakeholders to gather, understand and define business requirements
* Understand the structure, policies and operations of advertising organization to recommend solutions that enable the organization to achieve its goals
* Develop user stories and to-be process flows to support the design and development of our Salesforce solution
* Partner with the Product Manager to translate product roadmap features into well-defined product requirements/user stories
* Work collaboratively with team members to design a solution that will meet business requirements and create user stories
* Collaborate with developers and QA to test and verify that solutions will meet business requirements
* Plan and drive key meetings with stakeholders and experts including requirement sessions, system demos and user acceptance testing
* Participate in prioritization meetings with the SCRUM master and Product Owner
* Manage risks and issues, escalating to senior stakeholders for resolution
* Coach and facilitate champion users across various teams to enhance their success
* Provides ongoing production support, including responding to user issues, collaborating with the technical team to analyse and resolve reported system issues, and communicating the resolution of issues to the departments
* Document use cases, business/system/functional requirements
* Experience of working in an agile environment
* Highly adept to change
* Experience with Salesforce CRM
* Experience in the advertising industry
Get in touch to find out more - (see below)
People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy.
People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
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