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IT Support Analyst

WA Consultants

Posted on May 4, 2021 by WA Consultants

Devon, United Kingdom
Immediate Start
£20k - £25k Annual

IT Support Analyst

My client based in Devon is looking for an IT Support Analyst to join them on a 12 month Fixed Term Contract, Full time on site on a rota basis.

You will contribute to the efficient running of ICT systems and services, and provide support on a day-to-day basic according to demands and priorities directed by IT Senior Managers.

As IT Support Analyst your responsibilities will include:

  • Providing comprehensive ICT support to all users of the organisations IT Systems, assigning to IT team members where appropriate, logging and recording resolutions of all calls

  • Achieving high levels of customer satisfaction

  • Resolving incidents and service requests within agree SLA's

  • Diagnosing hardware and software faults, liaising with external suppliers as necessary, and implementing solutions to problems

  • Maintaining inventory of hardware and software

  • Providing technical advice in liaison with external suppliers

  • Operating as a team member of the ICT team, providing Service Desk cover between hours of 08:00am - 19:00pm on a rota basis

  • And more

Skills and experience required:

  • An appropriate professional qualification or a minimum of 3 years' experience working in an IT support environment

  • A good understanding of server and desktop operating systems

  • A good understanding of networks, platforms and protocols

  • Experience of carrying out configuration/installation and reconfiguration of hardware and software

  • Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V3 Foundation standard

  • Experience in troubleshooting network, software and application problems

  • Awareness of a wide range of Microsoft systems such as AD, Exchange etc, along with DHCP, Citrix, VMware, VoIP and broad understanding of Corporate applications

  • Ability to prioritise work and deliver results in a pressurised environment, balancing conflicting demands to achieve acceptable outcomes

  • Experience of providing customers with information on updates, known errors, changes in availability, new functionality, etc in plain English.

If this IT Support Analyst 12 month Fixed Term Contract is the challenge for you please apply with the latest copy of your CV and contact details to arrange a call to discuss.

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.

Reference: 1187812619

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